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A clearer path through complex work.

A reference approach to public-facing portals and the staff workflows behind them. Explore how a request moves from first contact to a traceable decision.

Explore the workflow REFERENCE ARCHITECTURE · INTERACTIVE CONCEPT
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Explore the pattern

Follow the journey.

Scroll through three stages. Choose a step to see what it means, or switch the view to explore a different role.

CONCEPT EXPLORER01 / 03
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Discover

Make the first step obvious.

01Find
02Prepare
03Start
Find the right service

A guided path shows what to prepare and what happens next.

01 / 03 · Discover

Make the first step obvious.

People should understand the service, requirements and next action before they begin.

A plain-language catalogue leads people to the right service.

02 / 03 · Process

Turn handoffs into a flow.

Forms, staff review and approvals should share one coherent record.

Guided forms catch missing information early.

03 / 03 · Resolve

Close the loop visibly.

A decision is useful when its status, notification and audit trail are clear.

The outcome records who acted and why.

What the pattern considers

Designed as a connected system.

01

Service journeys

Accessible forms, status and assisted access.

02

Operations

Role-based queues, deadlines and escalation.

03

Trust

Permissions, records, testing and handover.

Scope & evidence

Specific integrations, hosting, identity checks, accessibility targets and delivery capacity must be agreed for each buyer.