Make the first step obvious.
People should understand the service, requirements and next action before they begin.
A plain-language catalogue leads people to the right service.
A reference approach to public-facing portals and the staff workflows behind them. Explore how a request moves from first contact to a traceable decision.
Scroll through three stages. Choose a step to see what it means, or switch the view to explore a different role.
A guided path shows what to prepare and what happens next.
People should understand the service, requirements and next action before they begin.
A plain-language catalogue leads people to the right service.
Forms, staff review and approvals should share one coherent record.
Guided forms catch missing information early.
A decision is useful when its status, notification and audit trail are clear.
The outcome records who acted and why.
Accessible forms, status and assisted access.
Role-based queues, deadlines and escalation.
Permissions, records, testing and handover.
Specific integrations, hosting, identity checks, accessibility targets and delivery capacity must be agreed for each buyer.